Client Case Study

Google Ads · Dubai, UAE

Break-even, to
8,000 booking
leads.

Calipso brings authentic Thai massage to customers' homes across Dubai. Broad-match keywords and no tracking had the account barely covering its own cost. Ten campaigns later, bookings come in at AED 9.70 a conversion.

Industry Home massage & wellness
Market Dubai, UAE
Channel Google Ads
Campaigns 10+ implemented
AED 9.70
Cost Per Conversion
Google Ads · Calipso · 10+ Campaigns
Total conversions 11.6K+
Total leads 8K+
Total clicks 52K+
Cost per conversion AED 9.70
Average CPC AED 2.14
Conversion rate 19.79%
Total spend AED 112K+
Campaigns implemented 10+
02 GOALS

What the
client wanted.

A home service business does not need more enquiries. It needs enough of the right ones, every day, from areas its therapists can actually reach.

Increase high-quality booking appointments across Dubai
Reduce cost per conversion with an efficient structure
Improve targeting to reach high-intent users
Build a consistent daily enquiry and booking pipeline
Implement accurate conversion tracking
Create a scalable system for expansion
03 INITIAL CHALLENGES

What we identified.

01

Low quality, irrelevant leads coming through.

02

Few sales, with the account barely at break-even.

03

Audience targeting set far too broad.

04

Broad match used on every keyword.

05

Poor campaign structure throughout.

06

No negative keywords in place.

07

Poor location targeting across Dubai.

08

No conversion tracking, and weak ad copies.

04 CAMPAIGN PERFORMANCE

Real metrics
that matter.

Every figure below is taken straight from the Google Ads account across the 10+ campaigns we built and ran for the service.

AED 9.70

Cost per conversion

Against AED 112K+ total spend

11.6K+

Total conversions

Calls, WhatsApp and bookings

8K+

Total leads

High-intent booking enquiries

52K+

Total clicks

At an average CPC of AED 2.14

19.79%

Conversion rate

Clicks that became enquiries

10+

Campaigns implemented

Segmented by service

05 STRATEGY

Our Google
Ads strategy.

Four streams, run in order. Tracking first, because nothing else can be judged without it.

01

Tracking setup

Measure every booking before spending on more of them.

Full tracking for calls, WhatsApp and bookings Every key action measured Real-time optimisation made possible
02

Campaign revamp

Rebuild the account around the services, not one shared budget.

Structure rebuilt with service-specific segmentation Campaigns aligned to service categories Smart bidding focused on conversions
03

Traffic optimisation

Stop paying for enquiries the business cannot serve.

Strong negative keyword lists added Broad-match overuse eliminated Geo-targeting refined to profitable Dubai areas
04

Schedule optimisation

Be present when people actually book a therapist.

Peak-time scheduling from customer behaviour Ad copies rewritten to match user intent Continuous A/B testing of ads and pages
06 CAMPAIGN RESULT

What made this
campaign successful.

Highly refined targeting and audience segmentation.

Strong intent-based creatives for premium services.

Accurate tracking enabling real-time optimisation.

Smart bidding focused on maximising conversions.

Consistent A/B testing of ads and landing page elements.

Clear campaigns aligned with service categories.

Optimised for peak demand to maximise daily bookings.

Wasted spend cut by removing broad-match overuse.

07 SCOPE

Services on
this account.

Google Ads Lead Generation Conversion Tracking Call & WhatsApp Tracking Geo-Targeting Negative Keyword Strategy Smart Bidding Performance Marketing
08

Booking-led business stuck at break-even?
Let’s build your success story together.

Tell us what a booking is worth and what you are paying for one today. You will get an honest read on whether paid search can deliver it at a cost that works — before you commit to anything.